Terms of service

Terms of Service

These Terms of Service govern your use of the 3rd & Main website and purchases made through our online store.

By visiting our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before using our website.

1. Our Store

3rd & Main offers jewelry, personalized pieces, gifts, accessories, and related products through our online store.

Our collection includes pieces from 3rd & Main as well as thoughtfully selected brand partners. Some products may be shipped directly by our brand and shipping partners. Because items may ship from different locations, processing times, packaging, carriers, and delivery times may vary by product, and orders containing multiple items may arrive in separate packages.

2. Eligibility

By using this website, you confirm that you are legally able to enter into a binding agreement in your jurisdiction.

If you use this website on behalf of another person, business, or organization, you confirm that you have authority to do so.

3. Product Information

We make reasonable efforts to provide accurate product descriptions, images, colors, dimensions, materials, pricing, and other product details.

However, slight differences may occur because of:

Screen and device settings
Photography and lighting
Natural variations in stones or materials
Manufacturing differences
Hand-finished production
Personalized or made-to-order production

We cannot guarantee that product colors or appearance will display exactly the same on every device.

4. Personalized & Custom Products

Personalized and custom jewelry is created using the information submitted with your order.

Customers are responsible for carefully reviewing all personalization details before placing an order, including names, initials, dates, birthstones, engravings, coordinates, sizes, custom text, and other personalization selections.

Once production begins, personalized or custom orders may not be changed or canceled.

Personalized and custom products are generally final sale unless they arrive damaged, defective, incorrect, or do not match the personalization submitted with the order.

5. Orders

We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary.

An order may be canceled or modified if:

A product becomes unavailable
Pricing or product information is incorrect
Payment cannot be verified
Fraudulent or unauthorized activity is suspected
Fulfillment becomes unavailable
Shipping restrictions prevent delivery
A technical or inventory error occurs

If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.

6. Pricing & Promotions

Prices are shown in the currency displayed on our website and may change without notice.

We make reasonable efforts to ensure pricing is accurate. If an item is listed at an incorrect price because of a typographical, technical, inventory, or system error, we reserve the right to cancel the order or contact you before fulfillment.

Promotions, discounts, sales, and coupon codes may be subject to additional terms and may be changed or discontinued at any time.

7. Payment

Payment is required at the time of purchase unless otherwise stated.

By submitting payment information, you confirm that you are authorized to use the payment method provided.

Payments may be processed by third-party payment providers. Available payment methods may change from time to time.

8. Shipping

Processing and delivery times are estimates and may vary depending on the product, carrier, shipping location, availability, and whether an item is personalized or made to order.

Some products may be shipped directly by our brand and shipping partners. Orders containing products from different locations may arrive separately and may have more than one tracking number.

Please review our Shipping Policy for additional information about processing times, delivery estimates, tracking, shipping addresses, and delayed, lost, or damaged shipments.

9. Returns & Refunds

Returns, refunds, exchanges, and final-sale items are governed by our Return & Refund Policy.

Certain products, including personalized or custom pieces and items identified as Final Sale, may not be eligible for return.

Please review the applicable return information before placing an order.

10. Website Accuracy

We make reasonable efforts to keep our website accurate and current, but errors, omissions, or outdated information may occasionally occur.

We reserve the right to correct or update information at any time, including information related to pricing, availability, product descriptions, promotions, materials, inventory, processing times, and shipping estimates.

11. Intellectual Property

Unless otherwise stated, original content on the 3rd & Main website—including our branding, written content, graphics, logos, design elements, and other original materials—is owned by or licensed to 3rd & Main.

You may not copy, reproduce, modify, distribute, republish, sell, or commercially use protected content without permission from the appropriate rights holder.

Third-party trademarks, brand names, product images, logos, and other intellectual property remain the property of their respective owners.

12. Prohibited Uses

You may not use our website or services to:

Violate any applicable law or regulation
Commit or attempt fraud
Submit false or misleading information
Interfere with website security or operation
Introduce viruses, malicious code, or harmful software
Attempt unauthorized access to our systems
Improperly collect or scrape information
Infringe intellectual property rights
Harass, threaten, or harm another person
Use our content for unlawful or unauthorized commercial purposes

We reserve the right to restrict or terminate access to our website for prohibited activity.

13. Third-Party Services

Our website may use, integrate with, or link to third-party services, including payment processors, shipping carriers, fulfillment services, e-commerce platforms, analytics providers, marketing services, and social media platforms.

Third-party services operate under their own terms, policies, and practices. We are not responsible for the content, availability, security, or practices of independent third-party websites or services.

14. Product Availability

Products may be changed, discontinued, replaced, or become unavailable without notice.

Inventory can change quickly, particularly for limited, seasonal, specialty, or brand-partner products.

We do not guarantee that an item displayed on our website will remain available indefinitely.

15. Jewelry Care

Jewelry naturally experiences wear over time.

Exposure to water, chemicals, perfumes, lotions, sweat, cleaning products, impact, improper storage, and normal use may affect the appearance or condition of a piece.

Customers are responsible for following any care instructions provided with their jewelry.

Normal wear and tear is not considered a manufacturing defect.

16. Limitation of Liability

To the fullest extent permitted by applicable law, 3rd & Main will not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

To the extent permitted by law, our total liability for a claim relating to a purchase will not exceed the amount paid for the product giving rise to that claim.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded or limited.

17. Disclaimer

Our website and services are provided on an “as available” basis to the extent permitted by law.

We do not guarantee that our website will always operate without interruption, delay, technical issues, or errors.

Nothing in these Terms limits warranties, remedies, or consumer rights provided by applicable law.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless 3rd & Main from claims, losses, liabilities, damages, or expenses arising from your misuse of our website, violation of these Terms, or violation of another person's rights.

19. Governing Law

These Terms are governed by the laws of the State of Oregon, United States, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

20. Changes to These Terms

We may update these Terms of Service from time to time.

Changes become effective when the revised Terms are posted on this website unless otherwise stated.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.