Shipping policy

Shipping Policy

At 3rd & Main Jewelry, we want receiving your jewelry to feel just as special as choosing it. Because our collection includes pieces from several carefully selected jewelry partners, processing and delivery times may vary depending on the item ordered.

Processing Times

Most non-personalized orders are prepared for shipment within approximately 1–5 business days.

Personalized, engraved, made-to-order, or customized jewelry may require additional production time before shipping. These pieces typically require approximately 3–7 business days for processing, although certain designs may take longer.

Processing times do not include weekends, holidays, or carrier transit time.

Shipping & Delivery

Estimated delivery times vary depending on the item, fulfillment location, and shipping carrier.

Most U.S. orders arrive within approximately:

6–15 business days after processing

Some items may arrive sooner.

Personalized and made-to-order pieces may take longer because they are created specifically for you before shipment.

Delivery dates are estimates and cannot be guaranteed. Carrier delays, severe weather, holidays, customs delays, and other circumstances outside our control may occasionally affect delivery.

Orders With Multiple Items

3rd & Main Jewelry works with several carefully selected jewelry partners, including ArtShiney, Curated by Suarez, Barse Jewelry, and Alex and Ani.

Because products may be fulfilled from different locations, an order containing multiple items may arrive in more than one package and on different days.

If this happens, don't worry — the rest of your order may simply still be on its way.

You will receive available tracking information as each shipment is prepared.

Personalized & Custom Jewelry

Please carefully review all personalization details before submitting your order, including:

Names
Initials
Dates
Birthstones
Engravings
Spelling
Sizes
Other customization selections

Production generally begins shortly after an order is submitted. Once production has started, personalized items may not be changed or canceled.

Tracking Your Order

When tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow up to 48 hours for tracking information to begin showing movement after a shipping label has been created.

For orders shipped separately, you may receive more than one tracking number.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as quickly as possible.

We will do our best to make changes before the order enters processing or ships, but address changes cannot be guaranteed once fulfillment has begun.

3rd & Main Jewelry is not responsible for packages delivered to an incorrectly entered address.

Delayed Packages

Occasionally, carriers experience delays that are outside our control.

If your tracking information has not updated for several days, please allow additional time for the carrier to process and move the package.

If your order appears significantly delayed, contact us and we will be happy to help you review the tracking information and determine the next step.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please:

Check around your delivery area, mailbox, porch, and other secure locations.
Ask household members or neighbors if they accepted the package.
Allow up to 24–48 hours, as some carriers occasionally mark packages delivered shortly before final delivery.
Contact the shipping carrier for additional delivery information.

If the package still cannot be located, contact us and we will help however we can.

Lost or Damaged Shipments

If your order arrives damaged, or you believe a package has been lost in transit, please contact us as soon as possible with your order number and any available photos or tracking information.

We will review the situation and work with you toward the appropriate resolution.