Frequently Asked Questions

Below you'll find answers to some of the most common questions about shopping with 3rd & Main, from choosing your piece to receiving your order.

Eligible, unworn items may be returned according to our Return Policy.

Because our collection includes pieces from different brand partners, return instructions and return destinations may vary by item. Please contact us before sending anything back so we can provide the correct instructions.

Personalized, custom-made, Final Sale, and certain other pieces may not be eligible for return.

Please review our Return Policy for complete details.

Yes. Personalized, custom-made, and items marked Final Sale are generally not eligible for return or exchange.

If an item arrives damaged, defective, incorrect, or a personalized piece does not match the details submitted with your order, please contact us so we can help.

Any additional return restrictions will be identified when applicable. Please review our Return Policy for complete details.

Delivery times vary depending on the piece you order.

Most non-personalized orders are prepared for shipment within approximately 1–5 business days, with most U.S. orders arriving within approximately 6–15 business days after processing.

Personalized and made-to-order pieces may require additional production time before shipping.

You'll receive available tracking information once your order ships.

3rd & Main carries jewelry from a variety of thoughtfully selected brand partners alongside pieces from our own collections. Because each brand has its own production and sourcing practices, our jewelry may be manufactured or handcrafted in different locations around the world.

When specific country-of-origin or manufacturing information is provided for a piece, we aim to include that information with the product details.

Have a question about a particular piece? Contact us and we'll be happy to help with the information available to us.

We offer free standard shipping on U.S. orders over $75.

For orders under $75, available shipping options and costs will be shown at checkout before you complete your purchase.

If items in your order ship separately, you will not be charged additional shipping simply because your order arrives in multiple packages.

Not always. Our collection includes pieces from different brand and shipping partners, so items within the same order may occasionally ship from different locations.

If this happens, you may receive more than one package and tracking number, and your packages may arrive on different days.

There is no additional shipping charge simply because your order arrives in multiple packages.

3rd & Main is a thoughtfully curated jewelry destination featuring pieces from our own collections alongside jewelry from selected brand partners.

When a piece comes from one of the brands we carry, you'll see their brand identified so you know what you're purchasing and who it's from.

Our collection brings together jewelry from thoughtfully selected brand partners alongside personalized and custom pieces created especially for you.

We choose our collection around one simple idea: jewelry should mean something to the person wearing it.

Personalized pieces are created specifically for you using the details you provide when ordering, such as a name, initial, birthstone, engraving, date, or other customization.

Please double-check all personalization details before submitting your order. Once production begins, personalized pieces generally cannot be changed or canceled.

Please contact us as soon as possible if something arrives damaged, defective, or incorrect.

Include your order number and clear photos of the item and packaging when possible so we can review the issue and help determine the appropriate next step.

3rd & Main currently ships within the United States only.

International shipping is not currently available.

We make every effort to represent each piece accurately.

Slight variations in color, stone appearance, texture, finish, or other details may occur because of lighting, screen settings, natural materials, manufacturing variations, or the handmade and personalized nature of certain pieces.

These natural variations are not necessarily defects and can make individual pieces slightly unique.

Absolutely. 🎁 Many of our pieces are selected with gifting in mind, whether you're celebrating a birthday, anniversary, graduation, wedding, Mother's Day, holiday, or simply someone you love.

Explore our Gifts collections to shop by occasion and price.