Refund policy

Returns & Exchanges

Sometimes it just isn't the one.

We want you to love what you choose from 3rd & Main. If something isn't quite right, we're here to make the return process as simple as possible.

Returns

Eligible items may be returned in accordance with our Refund Policy.

To qualify for a return, items must be unworn, unused, and in their original condition, including any original packaging, tags, or materials included with the order.

Please contact us before sending anything back so we can confirm eligibility and provide the correct return instructions.

Because our collection includes pieces from different brand partners, return instructions and return destinations may vary by item.

Personalized & Custom Jewelry

Because personalized and custom pieces are made specifically for you, they are generally final sale and cannot be returned or exchanged unless they arrive damaged, defective, incorrect, or do not match the personalization submitted with your order.

This includes items personalized with:

Names or initials
Birthstones
Engravings
Dates or coordinates
Other custom details

Please review all personalization details carefully before placing your order.

Final Sale Items

Items marked Final Sale at the time of purchase are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

If there is a problem with your order when it arrives, please contact us as soon as possible.

Include your order number and clear photos of the item and, when relevant, its packaging. We'll review the issue and help determine the appropriate next step.

Please keep the item and its packaging until we have responded to your request.

Starting a Return

To request a return, visit our Contact Us page and include:

Your name
Order number
Item you would like to return
Reason for the return

We'll confirm whether the item is eligible and provide the appropriate return instructions.

Please do not send a return to the address shown on your package or to our business mailing address unless we specifically instruct you to do so.

Some pieces are shipped by our brand and shipping partners, so the correct return destination may be different from the address on the original package.

Returns sent without authorization or to an incorrect address may experience delays or may not be able to be processed.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, return shipping costs may be the customer's responsibility as outlined in our Refund Policy.

Original shipping charges, when applicable, are generally non-refundable.

Refunds

Once an approved return has been received and inspected, we'll let you know the status of your refund.

Approved refunds are issued to the original payment method. Your bank or credit card provider may require additional processing time before the refund appears in your account.