Refund policy

Returns & Exchanges

Sometimes it just isn't the one.

We want you to love the jewelry you choose from 3rd & Main. If something isn't quite right, we're here to help make the return process as simple as possible.

Returns

Eligible items may be returned in accordance with our Refund Policy.

To be eligible for a return, jewelry must be unworn, unused, and returned in its original condition with any original packaging, tags, or materials that came with the item.

Please contact us before sending an item back so we can provide the appropriate return instructions.

Personalized & Custom Jewelry

Because personalized and custom pieces are created specifically for you, they are generally final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

This includes items customized with details such as:

Names or initials
Birthstones
Engraving
Dates or coordinates
Other made-to-order personalization

Please double-check all personalization details before placing your order.

Final Sale Items

Items marked Final Sale at the time of purchase are not eligible for return unless they arrive damaged, defective, or incorrect.

Damaged, Defective or Incorrect Items

If something isn't right when your order arrives, please contact us as soon as possible.

Include your order number and photos showing the item and, when applicable, its packaging. We'll review the issue and help determine the appropriate next step.

Please don't discard the item or packaging until we've responded to your request.

Starting a Return

Visit our Contact Us page and include:

Your name
Order number
Item you would like to return
Reason for the return

We'll let you know whether the item is eligible and provide return instructions.

Please do not mail a return to the address shown on your package without contacting us first. Because our collection comes from multiple brands and makers, the correct return destination can vary by item.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs as outlined in our Refund Policy.

Original shipping charges, when applicable, are generally non-refundable.

Refunds

Once an approved return has been received and inspected, we'll let you know the status of your refund.

Approved refunds are issued to the original payment method. Your bank or credit card company may require additional time to process and post the refund after it has been issued.

Exchanges

Because availability can change quickly and some of our pieces are made or fulfilled by different jewelry partners, we may not always be able to offer a direct exchange.